Carlile Dowling Privacy Policy

These are our policies and procedures for holding and managing personal information about our clients and other people.

We collect personal information because it is necessary for us to have this information to provide legal services to our clients, and to meet our obligations under various legislation including the Anti-Money Laundering and Countering of Terrorism Act 2009.

Carlile Dowling complies with the Privacy Act 2020 and our obligations of confidentiality.

Who do we collect personal information about?

We collect and hold personal information about most people with whom we have contact in the conduct of our business, including:

• clients and potential clients, and the parties they are involved with;
• company officers and shareholders;
• employees, agents and contractors of Carlile Dowling, clients, and other service providers, including those providing other services to our clients.

Kinds of personal information we collect

The information we collect may include:

• personal details including name, residential and business addresses, date of birth, phone numbers and email addresses, occupation
• bank account details
• financial information including source of wealth and source of funds
• employment and educational background

How we collect personal information

We collect personal information in various ways including:

• from the person directly
• from other persons (such as other service providers that provide services to the person, eg accountant, doctor, real estate agent, bank, insurer)
• employment references
• publicly available sources (eg Companies Office)

How we manage personal information

Carlile Dowling and our staff comply with our obligations of confidentiality to our clients, and the privacy of individuals.

We take reasonable steps to protect personal information held by us from misuse and loss and from unauthorised access, modification or disclosure. We have restricted access to computers, and security of our premises.

How we use personal information

We use personal information to:

• carry out our business as lawyers
• engage other service providers for our own purposes and on behalf of clients
• comply with our statutory obligations including anti-money laundering legislation
• carry out marketing to clients
• check and employ staff

Disclosing personal information

We may disclose personal information to:

• other services providers that assist us to carry out our business (eg data storage providers, information technology consultants, third party anti-money laundering service providers, barristers)
• other services providers, government agencies etc in order to verify the personal information
• courts and tribunals
• carry out marketing to clients
• any other person if authorised by you or required by law

Analytics preferences

Analytics are on by default for visitors identified as being in New Zealand. Elsewhere, we count anonymous page visits until you choose. These records contain no session or visitor identifiers.

When full analytics are on, we use first-party session analytics, Google Analytics, and Microsoft Clarity. These services may use cookies and identifiers to measure how you use the site.

If you turn analytics off, we stop analytics and clear your visitor identifier. We also anonymise existing personal analytics records linked to that identifier.

We may retain aggregate statistics that cannot be linked back to you. You can change your preference at any time.

Carlile Dowling operates first-party analytics to measure reliability, performance, and navigation. This may include page views, feature interactions, device information, browser information, and referral data. You can turn analytics off through Analytics settings at any time.

Microsoft Clarity may collect data about how you use and interact with this website through behavioural metrics, heatmaps, and session replay. This only runs when full analytics are on. For more information, see the Microsoft Privacy Statement .

Google Analytics may use cookies and similar technologies to collect and process information about your use of this site. This only runs when full analytics are on. For more information, see How Google uses information from sites or apps that use its services .

Accessing and correcting personal information

You are entitled to access and correct any personal information that we hold about you (subject to any exceptions in the Privacy Act).

Our contact details for this purpose are set out below.

We may charge a fee for access to information. We will inform you of the fee in advance.

Complaints

If you wish to make a complaint about privacy, you should send your written complaint to the Managing Partner.

We will investigate your complaint and try to respond within 20 working days.

You also have the right to make a complaint to the Privacy Commissioner:

• Ph 0800 803 909
• http://privacy.org.nz

Address details of Carlile Dowling

The address of Carlile Dowling, as the person collecting and holding personal information, is:

• Level 2/180 Dalton Street, Napier 4110
• Private Bag 6021, Napier 4142
• Ph 06 835 7394
• mailbox@cardow.co.nz