We can't find the internet
Attempting to reconnect
Something went wrong!
Attempting to reconnect
Your first conversation with a lawyer.
Never spoken to a lawyer before? The idea can feel intimidating. Here's exactly what to expect, so you can focus on your situation instead of worrying about the process.
"Just explain what's happening in plain language. You don't need legal terminology."
Carlile Dowling
Here to help
What we won't do.
Before we explain what happens, here's what definitely won't happen.
Judge your situation
We've seen it all. Your situation isn't unusual, embarrassing, or silly.
Use confusing jargon
We explain things in plain English. If something isn't clear, just ask.
Pressure you to decide
Take the time you need. We're here when you are ready.
Assume you know things
Everyone starts somewhere. We explain the basics when needed.
The phone call.
When you call our office, here's what happens.
You might speak with...
Admin
Assistants & Executives
Lawyers
You'll speak to a real person
Not a voicemail maze. Someone will answer, listen to what you need, and help you get to the right place.
Briefly explain your situation
You don't need legal terminology. Just say what's happening in plain language. "I'm buying a house and need a lawyer" or "My father passed away and we need help with his estate" is perfect.
We'll suggest who can help
Different lawyers handle different areas. We'll connect you with someone who has the right experience for your situation.
We'll schedule a time that works
This might be a phone call, a video call, or an in-person meeting - whatever suits you best.
How would you like to meet?
We offer three ways to have your first conversation. Each works equally well; choose what's most comfortable for you.
Phone call
Quick and convenient. Great for initial discussions or when you can't get away.
Best for
Busy schedules, straightforward matters
Video call
Face-to-face from anywhere. We'll send you a link; just click to join.
Best for
Remote clients, document sharing
In-person
Visit our Napier office. Free parking available, and we'll make you a coffee.
Best for
Complex matters, physical documents
What to have ready.
You don't need to be perfectly prepared. But having a few things ready helps make the conversation more productive.
Key dates and timeline
When did things happen? Are there upcoming deadlines?
Names of other parties
Who else is involved? Individuals, companies, organisations?
Any documents
Contracts, letters, emails, court documents - whatever seems relevant. Don't worry about sorting them.
Your questions
Write them down before the meeting. It's easy to forget in the moment.
Don't worry if you are missing some of these. We can work with whatever you have.
The initial consultation.
The first meeting is about understanding your situation and explaining your options.
We listen to understand
We'll ask you to explain what's happening. Take your time. We want to understand the full picture. What's worrying you? What outcome would you like?
We explain your options
Based on what you've told us, we'll explain the different paths available. This isn't about telling you what to do. It's about helping you understand your choices.
We explain what we can help with
We'll be clear about what services we can provide, what's involved, and how the process usually works. No jargon, no assumptions.
We discuss next steps
If you want to proceed, we'll explain what happens next. If you need time to think, that's fine. There's no pressure to decide on the spot.
Questions to ask us.
You are interviewing us as much as we're understanding your situation. Here are good questions to ask.
Who will handle my matter?
Will it be you, or someone else in the firm? What's their experience?
How will you keep me updated?
How often will I hear from you? What's the best way to reach you?
What do you need from me?
What documents should I gather? What decisions will I need to make?
What's the likely timeframe?
How long do matters like this usually take?
Ready to have that first conversation?
Now you know what to expect. We're here to listen, explain your options, and help you decide on the best path forward.
After the conversation.
Clear next steps
Whether you are proceeding with us or taking time to decide, you will know exactly what happens next.
No obligation
An initial consultation doesn't commit you to anything. Many people think about it and come back when ready.
A summary if helpful
For complex matters, we may send a written summary to review and share with family if needed.
Key Takeaways
You don't need legal knowledge to have a productive first conversation
Plain language is perfect - just explain what's happening
Have key dates, names, and any relevant documents ready if you can
We'll explain your options clearly, without jargon
There's no pressure to decide on the spot
An initial consultation doesn't commit you to anything
Related Reading
Legal Fees Explained: Understanding Conveyancing Costs
What does conveyancing cost? We explain the work involved, typical third-party disbursements, and factors that affect complexity.
What is Mediation and How Does It Work?
Mediation is a structured negotiation with a neutral third party. Learn how the process works, what the mediator does, and when mediation makes sense.